Refund policy

Returns, Exchanges & We’ll Make It Right

We want you to love your order. If something’s off—quality, color, size, or it arrived damaged—reach out and we’ll fix it.

30-Day Help Window

You have 30 days from delivery to report an issue.

Fast Fixes (Usually No Return Needed)

Because most items are made to order, we typically replace or refund with a photo of the issue—no need to send anything back. In rare cases we may ask for a return so we can investigate and improve quality.

What We Cover

Damaged, defective, or wrong item: Replacement or refund with photo proof.
Color/print quality concerns: We’ll review your photos and make it right.
Sizing issues: We’re happy to help with a replacement in a new size. To keep things fair, we may limit one size correction per item/order.

How to Request Help

Email sharon@cadycreations.com with your order number, photos, and a short description. We usually reply within 1–2 business days.

When We Might Require a Return

If we do need the item back, we’ll provide a prepaid label and instructions. Please do not ship anything back without contacting us first—unauthorized returns may be refused.

Exceptions & Non-Returnables

Personalized/custom items (made specifically for you) may not be eligible for return unless damaged or defective.
Final-sale items and gift cards are non-returnable.
Normal, minor variations in color/placement can occur with print-on-demand.
Please note that we don't accept exchanges and/or store credits, restocking fees does not comply within Klarna's policy. (For Klarna Users)
For orders made through Klarna, customers have at least 14 days from the date of delivery to initiate a refund, applicable to all products, including custom items.

EU Customers: 14-Day Cooling-Off Period

If your order ships to the European Union, you may cancel within 14 days of delivery without giving a reason. This does not apply to personalized or custom-made goods. Items must be unused and in original condition/packaging. Contact sharon@cadycreations.com to start.

Refunds

Once we process your request (or receive/inspect a return if required), approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If it’s been more than 15 business days since approval, please email us.

Fair-Use Policy

We’re generous about fixing problems, but reserve the right to deny or limit requests that show abuse or repeated misuse.

Klarna Users:

Please note that we don't accept exchanges and/or store credits, restocking fees does not comply within Klarna's policy.

★ Speedy from Click to Closet

Production in 2–3 business days
U.S. delivery: 3–5 days (always free)
International delivery: flat $7 — printed and shipped from local fulfillment centers (EU, UK, AU, CA + more) for faster arrival

Average timeline: About a week for most orders 🚚✨ — U.S. or international 🌍